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I had a 15% of survival. Uh I was 2 months in the hospital over a week [music] on intensive care and the first thing that I uh said um when I woke up is I don't want to die anymore. I was born [music] here in the Netherlands. However, my dad was an expat. So we moved around a lot. Uh and that made me very curious about cultures, about changing life, about yeah looking into anything that is different than normal. And within Sony, I did a whole career. Um, and I started there all the way at the bottom at sales support [music] and climbed my way up into a European function in strategy and management. Is it something that you really chose yourself? Are you just doing it on autopilot? And are you happy? Once you're there, you can see the whole galaxy. And I've never seen so many [music] stars in my life. And again, that's one of those small moments that I thought, this is really why [music] I'm living. This feels like I'm alive. People need to step outside of the [music] environment that they are in to experience new things because everything [music] is feeding that monster. There's a process. There's a system. There are tools [music] there. Uh there's enough money to have that. There's meetings. There's people that can explain you, etc. But that also takes away a lot of creativity. But it doesn't have to [music] be perfect. Nobody knows what you're doing. I remember when I was [music] organizing events for Sony for 400 people across Europe in one location. They have no idea what is on the agenda, what is coming next, etc. So why does it really matter people? It's all inside your head and just do what you want to do. [music] That's the most crucial part. Who is in the meeting and do you have a role? If you don't have a rule and it doesn't have a benefit, then tell [music] your manager, I'm not going to be in here because I have other work to do which is more value ad. Right person, right place. So, are you really doing the job that [music] you love? If you do the job that you love, then you do it with passion and you'll do it [music] correct. You're trying to get people to get connected to help each other out to make them grow as a person in their company, getting networks together. That's the [music] same that you should do in a business, right? You should just have a collaboration. I'm not your boss. [music] No, we're colleagues. You know my story. You've heard everything. I think there's two two parts of my story. [music] One is the operational detox and the other one is uh the keynote speaking. I'm very passionate about the keynote speaking, sharing my story, sharing my life. And I would love people [music] to reach out uh for any stage. if it's for 20 people, for 500 people, for 5,000 people, whatever. Um [music] if you're different kinds of organizations, if you're um a corporate, but maybe you're working at the police or you're in a university and you think it's necessary there, just call me um and um I'll show up. >> What's your name and what do you do? >> Hi. Um I'm Oscar. Um currently I'm on a satical uh creating my own startup. Well, two startups to be uh to be honest, but we'll get into that later. Um I was born here in the Netherlands. Uh however, my dad was an expat, so we moved around a lot. Uh and that made me very curious about cultures, about changing life, about yeah, looking into anything that is different than normal. Um so we lived in Germany for 3 years, we lived in the States for 3 years, and then we moved back to the Netherlands. um because my parents thought I needed a stable sort of foundation to have my studies etc. Um I studied commercial economics, international management and that made me also go to abroad to the UK to do one year of abroad studies and after my studies I didn't really want to work. So I was uh a flight attendant for two years and I traveled the world a lot more just to understand a bit of well social socializing but also getting into ah seeing what life really is about. Um but after 2 years I thought okay this is it's nice but I can't really go further. Um I was very ambitious at the time and I thought okay I I'll become purser I do something in the office etc. However the agency the airline agency works very differently. You're just a number and when your number is up you get into the next level. So it's nothing about being ambitious or performing or whatever. it's just if your number is up, you can try and then if you're good enough, then you get that. So I thought, okay, I'm not going to wait for that because that's going to take years. And then I started at a small time management company which is called Impulsus. Um it's a more franchise organization and they teach com uh other companies how to manage um their time well and that's if you do anything in email marketing or whatever and they just try to explain how to become more effective within business but the culture there wasn't really my thing um it was very it wasn't very driven organization and I was as I said already very ambitious um So after half a year I stopped there and I went back to uh one of the companies that I applied for which was called Sony or still is called Sony and that was around 18 years ago. Um and within Sony I did a whole career. Um and I started there all the way at the bottom uh at SL support and climbed my way up into a European function in strategy and management. Um so yeah that's a bit about me. I like a lot of things. Um I like good food. I like musicals. I like well I don't like sports but I have to do sports. Um and I really like to travel and we'll come to that later as well for the travel. >> Which current startups are you building right now? >> So I have two uh two startups that I'm building. One is ops detox that is called operational detox which is a sort of consultancy company which I'm building because of my years of experience within Sony and that is a consultancy that just comes into a company big or small so mainly corporates because they're a bit stuck uh but startups as well because they're growing so fast and they don't have correct systems in place processes in place etc. So what I do I do a sort of scan with them and in that scan I can detect where are the issues and I have six different modules and they are from meeting structure how do I run meetings to communication decision making reporting psychological safety so there's a lot of these different modules that I can um can deliver uh and I'm expanding along the way so there are six core models that I do right now and the module is between six or eight weeks that I can really detox the organization. So I'll come in I'll have interviews with everybody I'll look at the structure see how everything is being done and then from there I will give an advice this is what I would change this is how I would structure it etc and that's when it stops but I can also do additionally I can do the full implementation but my core is really to come in do the consultation give them advice and say this is how you should do it [snorts] the other side of the business which is sort of linked to it is a keen keynote speaking and that keynote speaking is me telling my life story. So I have a very impactful life story which sometimes scares people but it's all about breaking free from autopilot and the um keynote itself is called surviving isn't the same as living tracks [snorts] of time. and why tracks of time and why surviving isn't the same as living is because um some time ago 23 years ago I wasn't in a very mental state of mind and there was a lot of things happening etc and at that time I decided to step out of life and that was that was a very dark period in my life and I just didn't see any way out So I was thinking okay why do people like me they don't like me what do I have to deliver in this world etc. And in the end I thought okay I I don't like this world I don't want to be here anymore nobody cares if I'm here yes or no and that's when I decided to jump in front of the train. So it was very very impactful. It was a very dark day in my life and for my parents and my friends. Um I had a 15% of survival uh I was 2 months in the hospital over a week on intensive care and the first thing that I uh said um when I woke up is I don't want to die anymore. Not I want to live but I don't want to die anymore. And that's when there was a turning point for me. And that's the story that I tell within my keynotes talking about are we choosing our own lives? Are we happy with it? Are we doing things on autopilot? yes or no. And I want to tell people to stand still, think about their life. Uh if it's in business or in in personal, is it something that you really chose yourself? Are you just doing it on autopilot? And are you happy? And I realized after 17 years at Sony when I signed, the day I signed, I arrived back at home and I was whistling. And I remember that I only whistle when I'm really happy. And I I thought, okay, when was the last time I really whistled? And that was years ago. And you see, it's like you're um you're a frog which is being boiled, right? You sit in the cold water and it heats up. You don't feel that you're losing your grip anymore. And that's the same what I had in Sony. I was still happy with my function, but somehow something was missing. And and along the way, I I missed that whistle. And that whistle came back the day I signed. And I was like I chose my life again and from there I went into sobatical. So yeah that's the two uh things that I'm doing. One is the ops detox which is operational efficiency for companies and the second one is a keynote speaking about surviving isn't living breaking free from autopilot which can be on the personal life but also for the companies. Um, what made you what was the thing that you most appreciated after that experience? [snorts] >> H that's a good question. It's very difficult because you would think at that time um it would have such a huge impact on your life and somehow it did but it's the small moments that you really appreciate life when it happens. I'll give you a few examples. One example is when I was in a hospital. Um, I was there for two months as I said, but the hospital hospital food isn't that good. Well, at that time, maybe it's a lot better nowadays, but this was 23 years ago. And I was in a room together with another man uh and his daughter came by um and he wanted some different kind of food. And this was the Luma in Leiden next to um the station. And in the station there's a lot of different food options. And he said, "Well, bring me something back. Uh, and and also bring something for the guy next to me." And I was like, "Okay, yeah. Well, love to you. Thank you." And she came back with a Burger King Whopper. And I was like, "Oh, man." And I I still remember that to this day that that was such a big moment. And these small moments, they they really have such a huge impact. And that's where I also say go back to what is your whistling moment. I have another uh example I was um doing for a charity run um the Antwer Bunul challenge. So everybody knows the DAR challenge probably. This is where you have big cars and they do a race from uh I think from Paris to Dhakar and we did the sort of alternative version um which is uh buying a car which is maximum €1,000 and and driving it to DAR and then a little bit further to Gambia and then they will sell the car and whatever um it's it is sold for that money goes to a local charity. But during that trip, you come in very lots of different places. And one of the places where we stopped was in the middle of the Sahara and there's nothing there, right? So there's no no uh really nothing. So there was only sand sand and us we were I think 25 or 30 cars and we are having a bonfire. But then we switched off all the lights and then you look up and there's so many stars. If you look here in the Netherlands and you look up, there's so much light pollution. So, you don't see anything. But once you're there, you can see the whole galaxy. And I've never seen so many stars in my life. And again, that's one of those small moments that I thought, this is really why I'm living. This feels like I'm alive. And as I mentioned, it wasn't that I woke up there. I said, I don't want to die anymore. Not I want to live. And these kinds of moments, small moments makes me really think I want to live. I have one more example which is recent example. Last year I went to climb the Kilimanjaro in Tanzania. And uh the first few days is easy. It's just walking up uh if you can walk a ladder you can walk up the Kilimanjaro. But the last day is that you climb the summit and you wake up at 11:30 at night to start climbing for 6 hours and it's really slow walking, right? So they call it polo poly pole slow. [snorts] Uh and it's really step by step by step and we woke up at 11:30. It was pitch dark. Um it just had snowed the day before. No snow at all. We woke up and there was I think 5 cm on our tent. So that also made the climb a lot more difficult and you can't think about anything. You just think about step by step because if you do something else your rhythm of um breathing etc just disappears and we were at 4600 m and we had to go up to 5800 m. So 1,200 m we had to do in 6 hours up. It was horrible. And you saw along the way people that had they had to stop, they had to go back because they had this height sickness etc. So they were very pale. They couldn't climb any further. Um but we we went on and we reached the top and the top is magnificent and the reason why you uh leave at 11:30 it's because you have the sunrise on the top and once you're on the top ah that's such a beautiful view and it's an accomplishment because you went on beyond um and that's when I also realized yeah I'm free this is the life I love uh and I started dancing whilst other people they had no breath I was dancing on top of the kiliman Jarro really enjoying life and that's why I said yeah those are the times that I think yeah I'm alive and this is what I like to do and that's what I want to tell other people also with my keynote speaking get away from this autopilot choose for yourself you're just surviving you're not living and that's what what it's all about >> what would you say to a person that is in a dark place or is going to be in a dark place >> it's very difficult because a dark place is for everybody something else and everybody reacts in a certain way. Um, what I've learned with most people that are in a dark place, they need to get out of their normal situation because it all influences you at that time because whatever the reason you're in that dark place is because of your surroundings. So, it's either the people, it's your house, it's your work. get out of that location because that's feeding the demon inside you which spirals you down down down. Um and that's what I had the same when I was feeling the moment that I wanted not to live anymore. I I asked people get me out of here take me somewhere which I don't know which I've never seen before and everybody was like no no no just go work do your studies concentrate on that then your feeling will go away but I think the crucial thing is that people need to step outside of the environment that they are in to experience new things because everything is feeding that monster and just go out go walk go into nature Go to a different country. Go talk to new people. Go and watch movies that you've never seen before. Happy movies, not not the other ones. >> But yeah, do something that will give you energy, positive energy, and get all the negative energy and the drainers out because that's will feed you more and more and more. And I am not saying this is a cure. I'm not a psychologist, etc. But this I feel myself if I wake up in the morning feeling terrible, I do stuff that I like. Um, I went on a sbatical. I woke up every day with sunshine. That makes such a big difference. Netherlands is a good country, but weatherwise not so much. >> No, no. Weatherwise. [snorts] >> So, let's uh move on to your years at Sony. >> Mhm. >> Um, how will you evaluate your experience in a in such a big corporate? Do you think corporates are different from other types of companies like mediumsiz or even startups? >> Uh, yes. they are for sure luckily because corporate is not for everybody. Um what I felt within corporate is everything is structured very nicely. There's taking care of everything. If you want to move to another position, there's all kinds of opportunities etc. But there's also a lot of bureaucracy. Um everybody needs to do an approval. Everybody needs to say something about it. There's so many people that will talk about it. um if you're in a meeting their decision is being slowed down because of the bureaucracy uh it has to go over all these levels they might not trust you etc and that's just because it's hierarchal uh but also this whole bureaucracy uh and of course there are corporates that are more modern that were born in this age however the bigger you get the more complex it will get so it it's yeah it's going to be always that way If you're in a startup, of course, you have 20 people maybe or five people or if you're a soloreneur, you're all on your own and you have to know everything by yourself. You have to figure everything out. There's no processes. There's no systems in place. And with corporates, it's all there. There's a process, there's a system, there are tools there. Uh there's enough money to have that. There's meetings, there's people that can explain you, etc. But that also takes away a lot of creativity. Um, and in a startup, you have to learn it along the way. You have to start doing things. Uh, if you want to do it perfectly, you're going to be too late on the market. So, yeah, there's a lot that you can own yourself, but you run into a lot of problems and a lot of challenges. And the bigger you grow as a startup or a mid-size company, then you need to start thinking, ah, but I need better structures. I need better processes. I need to buy tools, I need to invest. And then you become a bit more corporate because then you think ah maybe I need Microsoft, I need uh Windows and maybe Salesforce or other platforms. Um now people are looking into the more um agile kind of platforms and the new AI platforms which is also very useful. I use it myself. I use lovable a lot. I live I use cloud for almost everything nowadays. Uh but all these um corporates they have so much legal issues with that. When I was trying to implement chat GPT and AI within Sony yeah everybody's like yeah let's use it use it but legal and GDPR was like oh no no we're not allowed we need to test. And then they created their own kind of AI tool but it didn't do what you wanted it to do because there are so many restrictions. Of course you have privacy laws etc. If you have a new um new implementation of a of a new model yeah if it leaks then the competitor might know what's what is there. So yeah I understand that it's this difficult but it also really slows you down as an organization. >> So startups are more dynamic than corporates then >> I would say yes. Um, of course, so this is what I tell people and I also told my brother, he has his own company, a catering company. [snorts] It's good to start, I think, at a corporate so you can learn structure etc. So if you're really young, then learn the structures for 3 years max or something and then go start your own company because then you're you know certain structures. It also takes away some creativity maybe. So I don't know the best way, right? Um, but this is how I experienced it myself. Um, it's good to know certain things before you start. Some people like my ex, she was she was just doing stuff. She also did uh she founded two companies and she was like, I don't know it yet, but I'm just going to start. And some of these startups, they go like that. Um, and that's remarkable, but it's also the mentality of the person. So if you're not an entrepreneur yourself or you don't have any in your um in your network or in your family then maybe first go corporate learn stuff and then go which is a safe way and otherwise yeah just start just do >> and that's one of the lessons that I also learned is I was waiting too long um I was like ah but it's not perfect yet and um I need to do this and I need to make sure that I have all my modules complete and I need uh uh my branding to be complete and my website to be complete and everything had to be there but yeah if you're doing that you're missing a lot of opportunities already >> what made you not to start before >> um one is the so there's a few reasons and these are not the reasons that everybody typically has one is comfort zone um so after I left Sony I had many ideas but I had a very comfortable situation my costs are very low I have a lot of money that I can just spare and I can just relax. Uh and I did my sbatical and that sbatical extended every time that I was in my sbatical because the intention was to go to Bali uh on a one-way ticket and just see what happens, meet new people, uh see if the nomad lifestyle is something that I would want to explore, etc. Um and then I I traveled for 3 months. I met a lot of new people. Uh, I had an amazing time. I went from Bali to different islands in Indonesia. I went to Singapore, Tokyo, Sydney, Tahiti. Uh, I did a boat tour through French Polynesia for nine days, then Bora Bora, New York, and back home. Um, so that was amazing. Now I forgot your question. [snorts] >> What made you Yeah. The comfort zone is >> Yes, that's one is the comfort zone is a delay. The second one, yeah, is uh really, yeah, I didn't need any money. And three is I'm a person. So, I'm not a a radical entrepreneur. Um my brother is. So, he can have big ups and bigs downs. And he he just goes, he just says, "I don't mind. I need to spend the money to invest, etc." And I'm like, "But I need at least €20,000 on my bank account to feel safe, etc." And that's because I was in corporate all my life, 17 years, stable. Every month I got some uh some money. Um and that was also a sort of cage that I was in. Um but that made me yeah very cautious and also seeing other people fail. I was like but I don't want to fill. Um so I need to have everything's thoughts through h and I wanted everything to be perfect. But now that I'm with a business coach and I am in a um in a network uh they call it the the inner circle. Uh and that's that's a place where you talk with a lot of entrepreneurs. I go to network events. Um and this is where people always say but it doesn't have to be perfect. Nobody knows what you're doing. I remember when I was organizing events for Sony for 400 people across Europe in a one location. They have no idea what is on the agenda, what is coming next, etc. So why does it really matter people? It's all inside your head and just do what you want to do with the timing. If I say if I don't say one word, then people won't notice. It's about how I bring it to the public and of course there are certain elements that will be dropped and they think, "Ah, that is what I really needed to hear." but other filler words etc. they don't care. So just start. So for me it was always like ah it's not perfect yet and last week my coach said put the website live and I put it live and yeah it's not perfect but it is very good. >> [snorts] >> Uh and that also makes me um take down those barriers, right? Uh and the more you learn um the more you do, the less scary it is. I remember an article two weeks ago, people don't call each other anymore really physically with the phone because we're so used to texting, etc. Um and people don't really speak to one another over the phone. Uh, I had one ex-girlfriend, she called her mom every day, two hours. That's too much for me. But people don't do it. Uh, even when I call my parents, we we set a time. So, we say over WhatsApp, shall we call Sunday at 12:00? And that's how people operate nowadays. We're scared to do things. I was scared to meet new people, go to network events. I'm like, why? These are interesting people like you're doing right now. Getting people to connect each other. There's nothing scary about it. You're same blood as I am. So why why would you be scared? And this is what is a in a lot of people's minds, right? If it's in a meeting, I don't want to dare to speak up because I'm I'm junior in this position or maybe when nobody would like my idea or whatever, people are just scared. But what's the risk? Someone say no or whatever. Okay. Well, a no you already have, right? >> Yeah. So yeah, that that's the third thing for me. I was really perfectionistic and scared. Um but yeah, I'm over that now. But someone needs to help you. >> Nice. Since Johnny Sony is a Japanese corporate. >> Yes. >> Do you think is there a difference in the culture? >> For sure. Yeah. So Japanese is very hierarchydriven. Um they have changed a lot over the years. Um the the thing is if you're in a corporate uh the the further you are away from the headquarters the less impact you will have. When I started in the Benlus there weren't really Japanese managers locally. When I um joined the European headquarters I think 50% was there uh Japanese and they have a really different approach to things. Uh I'm not saying the culture is bad. Um it's just different and if you don't know how to communicate well with each other, you will have a lot of misunderstanding and you will have a lot of extra work. So I'll give you an example. I had a manager Japanese of course once and he said I want this to be done. Um and I'm like okay I'll I'll do that but how do you want it? Yeah, just do it. And I had to go back three or four times because he had a certain format in his mind that he wanted it in. Um, and he was every time, "No, no, I want it different." Okay, but just tell me how you want to see it. I can do the analysis. I can do the groundwork, etc. But if you want a pie chart, then tell me you want a pie chart. Or if you just want to see numbers, just tell me you only want to see numbers in a certain way with coloring, etc. And if you don't have those conversations and this is key within um any company communication if you don't communicate what you want if you don't make clear so clarity is really important um that is very different. So we as Dutch are very upfront and we speak our minds and we are direct. That's what everybody always says. Um, and that helps because we tell you what we want to see, what we want to hear, um, in the way we want it. Uh, and there is this, uh, this book, the cultural map. It's good to read because that also shows you the different approaches between the different cultures. Uh, and the culture of Japanese. I really love the Japanese culture because they are ah like the samurai samurai, right? So they they have this sense they they have this tradition and that comes back in their life, their work, etc. Sometimes a bit too much like um uh you're not allowed to leave your job before your boss leaves. That's a real Japanese work ethic. Uh it's becoming less and less and less, but I saw that within my team that my colleague, he was Japanese and every time he was just sitting there not really doing anything because he had finished his work. Um but once his boss and my boss left, then 5 minutes later he just packed his stuff and went off and I was asking but why? Yeah, that's respect. That's how we do it. That's our work ethics. And I said, yeah, but I was done. Uh so I left sometimes 2 or 3 hours earlier. I like yeah but I finished. Of course I can do more. But yeah, I wanted to have a social life. I wanted to see my friends. I want to go to gym etc. uh that so there are very different cultural differences but they have so many good things like ikiguai the sense of the purpose of life what are you thinking and that comes also back into um in the work environment so yes it's a very different culture it's very hierarchal you have to fit in you have to do the politics and otherwise yeah of course you can work there but don't expect much then they really respect if you work and work hard and then you will get to the next level. >> Your last position uh which was head of sales, right? >> Uh it was uh strategy and planning um which is very broad kind of um position. So what I did was any new project within the company I was doing with my team. um every year we had a survey and the survey within the 2 and a half 3,000 people within Sony uh Europe and from there I took uh the new projects. So I read all the comments I saw what was going well and what was going less h and then I proposed to the management these are the five or six topics that we should tackle this year and we should create a project around it. Um and then the the director said okay let's do those schedule uh a meeting do a kickoff uh and do the whole project management together with your team. Um and that was across a whole company. If it was uh the new uh budget tools development or implementation of a diversity, equity inclusion uh within the organization or uh organiz organizing uh conferences anything that was beneficial for the internal organization I was responsible for with my team. So I understand uh why one of your entrepreneurs is operation detox since your extensive experience. >> Yes. >> How will you say that we can have effective meetings and not lose time on them? >> Um there's a lot of things within that. So that's why it takes six to eight weeks to really detox the organization. First is that a lot of meetings are just there because they were there in the in the past. So what I see a lot in organizations is that um someone put a meeting in but that person left already two or three years ago and nobody really knows what the meeting is about and they just keep doing it because they've always done it that way. Um it's part of their schedule, it's part of their uh monthly cycle. So yeah, we we keep on doing it and that's what you see in a lot of corporates. People don't raise the question anymore. Are we doing the correct things? Why are we doing it this way? And that's why my role was so good and that's why I was so good at it. I always ask that question. Why are we doing it this way? Yeah, because the industry is doing it that way. But is that the most effective way? Yes or no? So that's one of the things uh too is to understand if the right people are in the room. Um and that's where I created a document which is saying okay what type of meeting is it? How long will it take? um is it going to be online, offline or is it going to be a hybrid? Who is the responsible for it? Um who needs to be in it? What is the topic that's being discussed? Is it going to be a decision making uh yes or no? What is the preparation? What is the outcome? What is the action list? So all these items and one of them is who is in the room. And during COVID I saw that a lot of meetings moved online and a lot of people are just listening in. So we had a monthly meeting um and everybody I think at the beginning we were around 120 people on European basis that were in that call when it was physically and then when went online I think it moved to four or 500 people and I said well it's nice that people want to listen in but what are you doing here is it just because you want to be updated you your manager told you to listen in because listening in online isn't very effective because you're doing other things online anyway. You're working on your normal day job, etc. And then sometimes you hear something in the background. But is that really effective because you're losing your energy? You're losing your concentration. And that's the most crucial part. Who is in the meeting? And do you have a role? If you don't have a rule and it doesn't have a benefit, then tell your manager, I'm not going to be in here because I have other work to do which is more value ad. Um, you can always see the notes or the presentation or whatever. If you're really interested in the information, then just look it up. But if you're not there to make a decision or to have some kind of influence, don't go. So that's that's the biggest thing. I think the the other thing is that a meeting should be more for decisions. So if we're doing a meeting then present something to decide not to only catch up people that were uh that want to know what happened because I remember a lot of meetings I think 60% of the meeting is talking about the past and then 40% talking about the future but whatever happened in the past yes we can learn from it but we should focus on the future because that is where we can make a difference so it should be 40 60 in instead of 60 40 or even 30% and 70%. And then the question of course yeah um in what kind of situation are you as a company? So what what I've seen a lot is that people concentrate so much on what went wrong and why didn't we deliver? Um let's give you an example. So in Sony we sell our products to our customers the media marked uh all those uh cool blue bull etc. Um, and we do a forecast every uh every month and there we said okay we would sell 100 TVs and we only sold 80 uh we sold 80 and then there's discussion why did you only sell 80 and then yeah well um competition pricing blah blah blah but this goes into so much detail um that sometimes we're talking about one piece of a small earphone which is called which is about €9 per piece. piece, but it's a strategic model. But yeah, how much time should you spend on discussing one piece of something that small? Um, so th those are items that I think we should skip more within a business, but that's what I was saying. It really depends on which situation you're in at the moment. >> So, if you're you have 80% market share, then those discussions you don't need to have. But if you only have 1% market share or 2% market share, then of course it becomes a lot more relevant. Why is it happening? Why are we only selling one piece whilst the competitor is selling 99 pieces? And then you uh then you can have the conversation. So it's not about the conversation uh why did you only sell one piece, it's about what is happening in the market. Why where are we within um within media? And this is where Sony was very great. They really went into the detail when it went wrong. Uh and they were looking at selection, location, condition, which means where in the store are we? Is the condition of the product good enough? How is it displayed? Is the pricing correct? Uh is the marketing correct? Uh etc. And this is where I think you should focus once you're in that situation. But if you have 80% market share, don't care about that. care about the bulk, care about keeping momentum and growing. So then you should look into yeah more the future etc. >> How can we structure teams uh that are run efficiently? >> Good question. Uh I think it starts with culture and clarity. Um if you have a good culture, people uh would speak up. They do their job correctly. uh if it's clear what the message is, what's the company should do, what the culture is, what the uh what the direction is, I think that helps a lot. What also helps is that psychological safety within the company. Um because people feel at ease to be able to challenge the director or challenge your manager or speak up wherever you have. And you have all these different gaps, right? You have the gaps in age, you have the gaps in uh in culture, you have the gaps in um gender and all these different gaps also have a kind of yeah issue because people don't feel they can speak up. For example, in meetings, you always see that the younger people um normally they speak up, but once they're in a very traditional organization um and a hierarchy organization where people especially certain level, they they have an influence. Yeah. They don't give the room for these kinds of people. Um I'm saying that wrong. It's not kinds of people. People in general, right? if you are a different culture, if you're younger, and I saw that a lot that the younger generation, they didn't dare speak up because they were spoken down to, etc. And that is in a lot of different organizations, right? Um I see that with um governmental organizations, um I see that in smaller startups, etc. Uh and it's everywhere. So you have a lot of different gaps. So what really makes it easier and efficient is clarity uh a good culture and um there was one more thing that I was thinking of is that communication. So if there's a real clear communication of what we want in life and what we are doing and there's open communication and you don't have too many tools to communicate in because you're searching every time and that is another element which makes it a lot clearer uh and operational efficient. >> What's the approach to select the tools for a company? ah very difficult because [laughter] if you're talking again with corporate they already have contracts in place right so normally uh big corporates they have a connection with a salesforce or a Microsoft etc and if they have a contract with them it's logical to take all the tools that they have so let's say Microsoft if you then have Microsoft of course you have excel powerpoint uh and those types of tools then you have teams which is connected to it so you won't take Slack uh as an example um and you'll have PowerBI instead of uh a different kind of visualization tool because you're restricted to whatever corporate has in their contract and those contracts are very expensive uh and the tools don't communicate very clearly with each other. Uh if you go into startups, they are more of the newer kind of tools. So they're looking into what really does help me um and can communicate with the other tools because yeah you don't have one ecosystem anymore which is called Microsoft. You have other kinds of tools that either you've created. So let's have a look at Amazon. Amazon creates everything themselves. They don't have an SAP ERP system because they created it themselves. They don't have a supply chain system because they have engineers in Seattle just creating it for them. The difficulty there is of course that if that engineer leaves and something blows up, a new engineer has to re-engineer the problem. So there's pros and cons in the tool stack. Um but what I do is I come into the organization I look at the tools and there are a lot of tools that are not being used but they pay for so that's one two is that they have well then you have the tool stack with the communication part is that the communication between the tools and between the meetings and etc they use WhatsApp they use email they use excels they use teams they use sharepoint point. They use so many different ways to communicate whatever is being done and then people get lost because where did we store it? Did we store it on SharePoint? Did we store it in the teams or was it sent via email? And this is where a lot can be more efficient if you just choose when you do meetings this is a tool to use where we store everything etc. So the tool stack really depends on what kind of organization are you what is allowed within the organization and are you open to change but also are you open to reduce and stop things because a lot of people will be like ah but I love that tool so much yes I understand but now you have five tools you don't know where to find it and we have to reduce because that can uh save significantly as well because it costs a lot all these um users um you have subscription forms etc. I myself have chat GPT I have cloud I have perplexity I have uh Gmail which I pay for an account I have lovable um I have whisper and all these are strategically taken because I need them to do my business and they can uh help each other out as well. Um but I can also choose yeah I have an Apple but I can also go for Microsoft and have everything from Microsoft but then you are limited. They always say um Apple is very limited. it is it's a safer environment but if you use Microsoft it's also limited because you cannot go outside of the Microsoft 365 right so it really depends on yeah where are you in your mind and I think a lot of companies are scared for new things and that's why a role as mine uh within the company or as a consultant I think is very valuable because they can teach you new kind of things because you're doing everything on a traditional way because we do it this Okay, but nobody challenges it and you don't know what the impact could be. It could be very positive both in operational efficiency but also for your P&L, right? So you can reduce a lot of cost time and get back value add for this. So yes, tool stack is very important uh thing. >> What's the role of AI in organizations? Ah yes that's difficult question because there are well this is my interpretation right um so for me AI can help the individual um will it replace some certain functions in the end eventually I do think so but currently if you don't use AI you're already a bit behind because it can make you so much more effective I write a lot of emails I get things done with my agents in place that I don't have to look at myself anymore. Brainstorming becomes a lot easier. I I created a brainstorm session two days ago. And now I created a game for my operational detox and for the keynote speaking where I I have some intellectual property which I call speakup gym and this is where psychological safety is being yeah practiced. And with this game it's a sort of truth or dare system. Um, and it takes everybody to the next level because you have a lot on your mind, but you don't speak it. And these cards, they just ask a question. And then there's a truth card and then there's a dare card. Uh, a commit or a confess. Uh, and those just says some random questions about your work situation. Um, both for meetings or for all the modules that I do, but also for psychological safety. And then there's three uh different options. There's one this truth or there. There's one more group discussion. So there is a um a card that says a certain thing. And then people are going to say, "Ah, but I think it's this way. I think that way." And then at the end, the leader says, "Okay, do we agree? It's going to be this way from now onwards because we tackled the problem." And the last one is more um more the psychological safety where um it's about truth latency. And truth latency is around how long does it take before the truth really comes up. And a lot of people they just don't dare to tell the truth. That's um a decision that has been made is the wrong one because of XY Z. And people think uh but he's the manager, he's a guru, he would know. So what do I have to say? And these cards will bring it on to the table and say okay now really say what you think. So AI helped me a lot. So back to your question yes I think AI will help organizations a lot in uh operational efficiency. It can uh replace a lot of things. A lot of meetings that I have nowadays, I um have an app which is called whisper whisper flow. Uh and that just records the whole session and it can create the notes for you. If you have a certain format, you can load it into that and then it just creates your whole action list. You don't need a secretary to sit into the meetings anymore. No, this is so great that it it just reduces so much time. And if you know how to communicate with a tool like that, then you don't need to really check it anymore. They are so good. And I use this with uh with my brother when we have meetings around brainstorming for his company. We have uh three other entrepreneurs that are helping my brother to scale his business. and I just put it on my phone and then afterwards it just creates the whole uh notes and the action list and I send it through and I don't really have to look at it anymore. Maybe the action list did everything get in there but yeah it helps so much and there's so many AI tools. My whole website was built by lovable. I was amazed how this could help entrepreneurs. Um, I did the same for my brother, but I outsourced that and that cost him, I think, now in [snorts] total €2 or €3,000. For me, it was a subscription of €25 with Lovable. And within a week, the base was there. And now a month later, I have it live and for €2, right? So, if if it took me two months, it would be €50. But it's all there. There's a web shop there. there's uh a lead generation, there's a a free diagnostic scan that people can do and it's all in my brand. Uh and if I need a tweak, it's done like that. I don't need to send it to a help desk or to a developer or whatever. It's done instantly. So yes, AI, especially for entrepreneurs, it can help you a lot. For corporates, it's more difficult because they have all these firewalls, regul uh uh legal restrictions, etc. It needs to be tested, it needs to be checked, etc. So, it's a little bit more difficult to implement, but once you've implemented, it can help a lot. And I'm not saying you have to reduce people, but you can take back time that they can do more value ad. That's what I was doing in my last role in Sony as well, looking to make things more simple so people can do their real job instead of in marketing creating presentations. Then really go into the market, see what your competitor does because um presentations you can build with GMA, you can build with lovable, you can build with Kva. It's all a push of the button once you've done your skill in there. You can create it now with claude. Even if you do your skill and your branding there, then you just have to input what you want to say and within five minutes your presentation is there which would take normal a few hours for people in a corporate. So yes, I really believe that AI can help and give back time to really get into competition. So really look into where can I grow as a business, what can I do as value add, etc. Yeah. How do you maintain your employees happy or maybe out of the state of autopilot? Although maybe this might not be the same thing. So, uh, good question. That's difficult because every generation has a different kind of approach. um the older generation like the millennials, the boomers, they really need something different than the the Gen Z. Gen Z wants flexibility. They want to be trusted. They want to work from home. Um I don't think all these social events really helps. It's a nice perk, but does it really deliver someone being happy in their position? No. I think two things that really help is one right person right place. So are you really doing the job that you love? If you do the job that you love then you'll do it with passion and you'll do it correct. I've seen so many people in the wrong position. Um for example personally my team when I was in Sony uh when the role started he was good at it and he liked it. um I wasn't the manager at that time but the role because things change right the world changes uh and the roles also change was becoming more a data analyst role and he tried but he didn't like it and I had many conversations with him and I didn't want to fire him but I wanted to find a better solution for him so we found a role that was a much better fit for this person and then he was happy and you saw him also grow as a person but also into that role. So that's one really. What is your purpose in life? What is your passion? Are you in the right position? Um so if that is done correctly, then yes, you will have a lot more value add and you will try to get out of autopilot. But I'll get back to that one. The second one is that you um you empower and you um give positive feedback. So or feedback at all because a lot of people are scared to give feedback that helps the person. So it's it's nice to do a pat on the shoulder which is being not being done enough. I think we always skip the good things. So that is one of the real um enforcers. But the second thing is to help people progress in their career. And this can be done in all different kinds of ways. Um, but for me, I think it's just having the conversation, not in a meeting room or whatever. Just go for a walk. Ask the person genuinely how are you feeling? What are you doing? What are your struggles currently both in life and in work? Because if they're happy at home, they might be happier at work. Or if they're happy at work, they might be happier at home. Um, so have those real conversations not only about KPIs, etc. just get to learn the people that work for you or you work with and try to help them out. Same as you're doing the whole connecting people with each other. You're a dating service for professionals, right? So, you're trying to get people to get connected to help each other out to make them grow as a person in their company, getting networks together. That's the same that you should do in a business, right? You should just have a collaboration. I'm not your boss. No, we're colleagues and if you're doing well, I'm doing well. If you're happy, I'm happy. And if I'm happy, he's happy. And if he's happy, the company's happy. If the company's happy, maybe we do better products. If the better products, we get better margin. If there's better margin, then we have our investors better and then our shares grow and then we can do another raise etc. So, it's the whole cycle about this happy and then coming to autopilot. So those are the two things I think is very important. The right person in the right place and people being happy in their environment but being really social to each other. Uh autopilot that is something that a company cannot take away from you. That's something you have to search in yourself. If you do everything the same day, it's like driving home. If you drive home from work, you don't realize that you are already home. you forgot the whole drive to your house because you do it every day. You know it almost blindly how to drive or let's take uh an example of the mornings. You do your rituals every morning and um lately I'm thinking a lot more in the shower and I realize that my autopilot in the shower is off. I forget. Normally I do first uh do my hair then wash my body. Now I washed my body. I forgot did I do my hair already? Yes or no. So this is all about autopilot. Break free from it because okay sometimes it's very useful to do autopilot. But if you answer questions on autopilot etc then yeah that that's ridiculous. So break free from that. Challenge yourself, challenge people, challenge systems. As I said, a meeting that's been done two years the same way and the person who created the meeting isn't here anymore. Why are we doing the meeting? What's the outcome? Is it just to meet? So that's all about autopilot and it only comes from you as a person for in life or at work. Nobody else will do it and not everybody can see it as well. >> What challenges do you have right now as a business >> entrepreneur? Yes, as entrepreneur I think um as the start my biggest challenge is to get customers one customers for the ops detox and two uh coming on stage for my keynotes etc. I think once you are known in the world, people recognize your talent, uh they know who to go to, etc., then the business will flow. But your initial one uh to get those first customers, that for me is very difficult. Of course, you can throw a lot of money against it and you can get on LinkedIn all sorts of leads, etc. You have to lot invest a lot of time and energy and that's how the most people do it. And I think that works, but it also just drains you energy-wise, moneywise, etc. for something that isn't really necessary. And this is where I think, and that's why I'm sitting here as well, I'm doing a network event, is it comes from your network. People know you, they trust you. Um, I did my keynote yesterday for a group of entrepreneurs. Uh, and they were like, Oscar, this story, this keynote, what you're saying, this is relevant to anybody in the world. Why don't they know about you yet? Why don't you visualize it on on Instagram, on YouTube, on LinkedIn? If people hear you talk, they want you on the spot. You don't need to sell yourself. You are sold. And that's why I think these kinds of connections are also so valuable. You don't need to invest a lot in money. You need to invest in relations. And that's what you do. You connect the people with each other. You help each other out. And that's yeah, that's what I think is good for entrepreneurs. That's what this um lab is also about. It's connecting people and making sure they get into the right room uh and they get around to the right connections. So yes, my my most difficult part is the sales which I think should go by itself but people need to be visible. >> Understood. >> And any you you gave a lot of lessons in this uh interview but any main lesson that you would like to leave to all the viewers here? >> Uh yes. Um well the lesson I learned is be happy. Don't care about what anybody says. not your parents whatever if you fail in life you can always go back so yes I'm now going into entrepreneurship but if I don't succeed which I don't think it will won't I will succeed for sure but if not then I can come back I can work for somebody else uh I can work at the Albertine if you need money you can always work if you travel to another um another country because you want to live in Sydney go to Sydney If it doesn't work out, come back. There's always a way to come back. So yeah, for me, which I learned in the last year of this sbatical and my entrepreneurship, enjoy life. You only have one. Someone once said it, ie. One life, live it. >> Ollie. >> Ollie. O L L I. One life, live it. >> Yeah, I really like that one. And uh don't wait until um till pension because uh there's so much beauty around. >> Amazing. And as a last thing, I leave you the camera to ask for any connection. >> Oh yes. Well, you know my story. You've heard everything. I think there's two two parts of my story. One is the operational detox and the other one is uh the keynote speaking. I'm very passionate about the keynote speaking, sharing my story, sharing my life. And I would love people to reach out uh for any stage. If it's for 20 people, for 500 people, for 5,000 people, whatever. um if you're different kinds of organizations, if you're um a corporate but maybe you're working at the police or you're in a university and you think it's necessary there, just call me um and um I'll show up. Thank you so much. >> Thank you, Sky. Was a magnificent interview. >> Thank you so much. What's it?